CLEAR BEFORE YOU CHOOSE

Returns & Exchanges

Return eligibility is set for each piece. Please read the product policy shown before purchase: some pieces are returnable, while others are explicitly marked non-returnable because of their nature, condition requirements or commercial terms.

BEFORE YOU ORDER

The product page and checkout record are the source of truth for return eligibility. A piece marked non-returnable does not become returnable under a general site statement.

IF YOUR PIECE IS RETURN-ELIGIBLE

Open the order from your account or use the support details attached to the order.
Choose the available return action and provide the requested reason or evidence.
We will show the applicable pickup or return instructions for that order.
Any approved refund is processed against the verified order and payment record.

NON-RETURNABLE OR EXCEPTION CASES

Product-level exclusions can include customised, altered, hygiene-sensitive, opened, used or otherwise specifically designated pieces. The exact policy displayed for the product governs the normal return route.

DAMAGED OR INCORRECT DELIVERY

If an order arrives damaged, materially different from what was ordered, or with an incorrect item, contact NEEJEE support with the order number and clear photographs. These cases are reviewed separately from a change-of-mind return request.

We prefer the policy to be visible before the purchase rather than discovered after it.